midashokiFrequently Asked Questions
Our users ask about account setup, payment methods, live-dealer rules, mobile app behaviour, withdrawal timing, and jurisdiction status across multiple regions and seasons.
This page answers the most common queries about how our midashoki service works, what we support, and what to do if you need further help. We cover account verification, payment references for DANA, e-wallet, mobile banking, and other local options, live blackjack and roulette table access, slot categories, and mobile streaming. If a question is not addressed here, our support team can help through the contact channels listed below.
Most answers assume you have already opened an account with us and completed basic email verification. For technical account issues, device trouble, or transaction disputes, please contact our help team via email or the app's support tab. For legal and compliance matters, read our full Terms and Privacy Policy pages, or consult the Legal Notice for jurisdiction restrictions and data handling.
Our FAQ topic overview
- Account and registrationhow to start, KYC verification, password recovery, account pause and preferences
- Payments and transactionsdeposit and withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers; deposit ranges and transfer windows
- Game rules and featureslive-dealer tables versus slots, promotion codes, mobile app performance, and low-data streaming
- Security and jurisdictionmulti-account policy, support response times, and regional service availability
Questions and answers
Account and registration
No. Our policy allows one account per person. If we detect multiple accounts linked to the same email, phone number, payment method, or device, we may suspend or merge them. This protects fair play and helps us manage KYC verification across all users, particularly during tournament seasons like Liga 1 and Piala AFF when activity is high. If you believe you have created a duplicate by mistake, contact our support team with your original account details and the email address of the duplicate so we can review and consolidate your records.
In your account settings, you can update your email, mobile number, language preference, and notification options. If you wish to pause access to live tables, slots, or sportsbook markets for a period, open the settings menu and look for the account-pause or session-limit option. Some users adjust preferences before major events like Idul Fitri or Nyepi to reduce distractions. If you need to lock your account temporarily or require additional help adjusting settings, contact our support team via the app or email; we can also walk you through device-specific steps.
Payments and transactions
Yes. We support bank transfers from online payment, e-wallet, mobile banking, and local payment. At the payment screen, select "Bank Transfer" and choose your bank from the list. Follow the on-screen reference number and account details carefully, and keep your receipt. Our team verifies deposits by matching the transfer reference, account name, and timestamp. If your transfer shows as pending after several hours, check that the bank reference matches your midashoki transaction ID, and contact support with both numbers so we can investigate the status in our records.
Deposit minimums and maximums vary by payment method. Mobile wallets like online payment, e-wallet, mobile banking, and local payment typically have lower minimum and maximum per transaction, while bank transfers (online payment, e-wallet, mobile banking, local payment) may allow higher single deposits. At checkout, each payment method displays its range. If you cannot deposit the amount you need, try a different payment option, or contact support to discuss your requirements. Note that account preferences are subject to your account age, verification status, and any activity history review we may perform.
Game rules and features
Live-dealer tables stream real dealers and cards via multi-camera studio feeds. Our blackjack, roulette, baccarat, and Dragon Tiger tables use genuine equipment and live play, so results depend on the dealer's hand or the wheel. Slots are automated games where outcomes are determined by software algorithms. Live tables require stable internet and show live video; slots load faster and use less data. Both categories are available on our mobile app, with low-data streaming options for live tables if your connection is weak. Sportsbook markets (football, MotoGP, esports) are separate from both and focus on match and event outcomes.
When you open an account, a promotion field may appear during registration or in the account settings under "Bonuses" or "Promotions." If you have a code, paste it exactly as provided (spaces and case matter). Some codes are time-limited or tied to specific payment methods. After you enter a code, our system checks whether it is valid and shows the associated offer details. If a code is rejected, confirm the spelling, expiry date, and any eligibility requirements with our support team. We do not backdate promotions, so apply codes before you complete your first deposit or transaction.
Support and service
Our support team aims to acknowledge queries within a few hours during standard business windows and may take longer during weekends, public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), or peak-volume periods. Urgent issues such as account lockouts or payment disputes receive priority review. For fastest replies, provide your account email, the transaction ID or reference number, a clear description of the issue, and any relevant screenshots. Response speed also depends on the complexity of your case and whether additional verification is needed. You can track your ticket status in the app's support tab.
Our midashoki service is available in selected jurisdictions where local law permits online gaming and sportsbook activity. We operate in regions across Indonesia and neighbouring areas, but users are responsible for confirming that access and use comply with the laws of their own location. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, you may access our service, but you must verify your local regulations independently. We do not offer our services in jurisdictions where online wagering is prohibited. For specific regional questions, check our Legal Notice or contact support.